General terms and conditions

  1. All contacts and correspondence after order should be maintained per e-mail with Pistache Design by
  2. Any agreements between Pistache Design and the client, in whatever form, are only binding after they have been confirmed in writing by Pistache Design.
  3. All bids and offers of Pistache Design are non-binding and if a offer has a limited duration or has specific conditions, this will be explicitly stated in the offer.
  4. The offer contains a complete and accurate description of the offered products, digital content and/or services. The description is sufficiently detailed to allow a proper assessment of the offer by the client. If Pistache Design uses images, these are a true reflection of the products, services and/or digital content on the understanding that the offered items are always in used condition and must be as such interpreted by the client. Not every use trail is visible in the picture, and color accuracy also depends on screen where the picture is displayed, therefore can’t Pistache Design guarantee exact colours.
  5. Each offer contains such information that it is clear to the client what the rights and obligations associated with the acceptance of the offer are. By Pistache Design communicated prices are always based on pickup by the client at the address of Pistache Design, Oldenzaalsestraat 724-b, 7524 AG Enschede, the Netherlands.
  6. Pistache Design can not be held to its offers if the client can reasonably understand that the bids or offers, or any part thereof, contains an obvious mistake or writing error. In the offer mentioned prices, as well as those mentioned on the website are exclusive of VAT, unless otherwise stated.
  7. Pistache Design will take the greatest possible care when receiving, judging and implementing orders for products and when assessing applications for the provision of services.
  8. When Pistache Design accepts an order including delivery to the address of the client, then the delivery part of the order will only be noted as an additional service which will be commissioned out of the name of the client towards expediters, transporters or other third parties over which Pistache Design bears no responsibility other than proper exchange of data delivery. To speed up the delivery Pistache Design will pass on the costs of delivery to the customer and pay to the transporter/carrier, but Pistache Design accepts no liability for this service. Customer is obliged to conclude a transport damage insurance or to bear the risk of transport damage.
  9. Regardless to what is stated in paragraph 4, Pistache Design will deliver accepted orders as soons as possible but not later than within 30 days after final ordering. Unless another delivery time is agreed on which concerns an international groupage delivery. If delivery is outsourced and is delayed, or when an order can not or only partially be executed, the client receives a message within 30 days after his final order. Costs for a new delivery-order will be for the client.
  10. The risk of damage and/or loss of products rests with the client unless otherwise agreed on.
  11. Price quotations are only and always for the entire order. Different rates will be mentioned for a part or parts of the order and such are only accepted in a new written and signed contract. For each assignment we offer exclusive prices and offers.
  12. If there is a certain time and termin agreed on and mentioned in the order, those will never be an absolute term. By exceeding the limit the client should send a written claim to Pistache Design. In this claim the client needs to allow Pistache Design to carry out the order and/or work in a reasonable period.
  13. Changes or cancellations:
  14. if the order is not offered by third parties for delivery: a minimum amount of € 50, – as an administrative fee.
  15. if the order for delivery is offered by third parties: minimum amount of € 50, – plus compensation of transportation costs.
  16. The client requires and is responsible for all necessary data, papers/permits/ contracts/statements or douane paperwork, which are necessary for the execution of the contract. And they need to be available in time for Pistache Design. Any costs and / or costs arising from the lack of those are for the client.
  17. If during the execution of the order it is necessary for the proper implementation to change or to supplement the order, then parties will proceed swiftly and in mutual agreement to amend the first agreement. If the nature, scope or content of the agreement, whether or not to request or appointment of the client and/or the competent authorities, etc., is amended and the contract would be qualitatively and / or quantitatively changed, this may have consequences for what was originally agreed. This may also increase or decrease the amount originally agreed. Pistache Design will as much as possible send price-quotations upfront. By amending the agreement it may also change the initial period of execution of the order. The client accepts the possibility of amending the agreement, including the change in price and time of execution.
  18. It is therefore possible that the supplied materials, parts, model, color and/or design show slight deviations from the displayed products. This is not the responsibility of Pistache Design.
  19. If it appears that due to unpredictable circumstances the agreement on spare parts is not complete or is not exactly doable, then adjustments are made to reasonable consultation with the least possible deviation and delay, and at the lowest possible costs.
  20. If Pistache Design and the client agree a fixed price, then Pistache Design is at all times entitled to increase this amount, without the client being entitled to terminate the agreement, if the increasement of the price is resulting from a power or duty under the law or regulations, or if this is caused by an increase in the price of raw materials, wages, etc. or other grounds that were not reasonably foreseeable at the conclusion of the agreement.
  21. Pistache Design is authorized to suspend or terminate the agreement on the fulfillment of the obligations, if:
  22. The client does not fully or timely comply with the obligations under the agreement.
  23. If any circumstance will appear after closing the agreement will lead to fear that the client can not fulfill his obligations;
  24. If the client at the conclusion of the agreement was requested to provide proof of his possibility to be able to fulfil his obligations of the agreement and this proof lacks, fails or is insufficient;
  25. If Pistache Design enters one for her business, employers and/or affiliates will be pulled into an aggressive or otherwise threatening situation;
  26. If delay on the part of the client leads to a situation that Pistache Design no langer will be able to fulfill the agreement under the terms originally agreed on.
  27. If the agreement is terminated due to the client than are all claims of Pistache Design on the client immediately due and payable. If Pistache Design proceeds to suspension or dissolution, Pistache Design is in no way liable for damages and/or costs that incurre in any way.
  28. If the client fails to fulfill its obligations and this failure justifies dissolution, then Pistache Design is entitled to terminate the agreement with immediate effect without any obligation or compensation in any way whatsoever. The client is in such a situation indebted to pay compensation to Pistache Design.
  29. The customer may be requested to make a down payment to 50% on the account of Pistache Design. Final payment should always be paid at or before the delivery time by bank or in cash. If full down payment is agreed, the client may not assert any rights regarding the execution of the order or service (s) before the down payment has been made.
  30. For almost all our offered objects and pieces of furniture apply the special arrangements for second-hand/used (margin) products. VAT is not applicable to them. All products are used and lived. Pistache Design therefore gives no guarantee on the products.
  31. The client has the right to exchange at Pistache Design within 3 days after receipt, provided that these products have equivalent money value. It never follows a monetary refund. Shipping costs for returning and shipping costs for new delivery are always borne by the customer and this rule applies only if the object will be returned in the exact same condition as is was when leaving Pistache Design for first shipment towards the client. Products with (transportation) damage are not covered by this scheme.
  32. Pistache Design is not responsible for any failure related to the order if its causes can not be attributed to Pistache Design, or if it is not due to its fault, or if under the law, the agreement or beliefs prevailing in economic traffic does not come at its expense. This includes at least deficiencies due to ” force majeure ” in Pistache Design, or suppliers or third parties enabled by Pistache Design.
  33. The liability of Pistache Design is limited to services, materials and components specified in the order, therefore it is not liable for transport damages, consequential damages, damages for loss of time, or other damage that may arise from service delivery to be made.
  34. The client releases Pistache Design for any responsibility and liability for any third-party, suffering in connection with the execution of the agreement and whose cause other than attributable to Pistache Design. If third party’s claim at Pistache Design than the client shall fully freeward Pistache Design and take over it’s the place of Pistache Design. As well in court as well out of court. Should the Client fail to act and / or take adequate measures, then Pistache Design, will be entitled doing so, without notice. All costs and damages on the part of Pistache Design and others are for the account and risk of the client.
  35. If Pistache Design fails in the execution of the agreement and causes damage, it’s responsibility will stay limited to an amount which is proportionate to the agreed purchase price with the client and shall never exceed the purchase price. If the damage and the risk in a specific case is covered by the insurance policy by Pistache Design, then its liability is limited to a maximum of € 1.000.000, – per incident. The client is obliged wherever possible to avoid and reduce damage.
  36. The client must perform its payment under the agreement. In case of doubt about his payment, the client may be required to proof his credibility and it might be heading towards suspension of the execution of the agreement until that certainty has been obtained. Due to security risks and the additional costs of insurance Pistache Design will accept cash payments though the extra costs amount to 5 % and have to be paid simultaneously by the client with the remaining amount.
  37. If the payment is not made according to the agreement, the client owes an interest of 1 % per month, calculated from the date of commencement of the payment obligation. In addition, client agrees with the right of Pistache Design to charge extrajudicial collection costs to the client.
  38. Use of the website is at own risk of the client and/or visitor of the website.
  39. All agreements will be made in Dutch if there are any translations in other languages, the Dutch interpretation, text and law always prevail. Translations in other languages are just service of Pistache Design but interpretation or translation failures are not the liability of Pistache Design. This includes these exact “terms and conditions”.
    All disputes arising directly or indirectly resulting from agreements concluded between the client and Pistache Design agreements apply only to the Dutch law. Any disputes will be assessed by the competent court in Enschede to the exclusion of other courts, except in those cases in which another judge is competent under the rules of mandatory law.

Pistache Design Enschede

CoC: 60598131